Frequently Asked Questions (FAQ)

General Questions
1. What is Nadica?
Nadica is a jewellery brand dedicated to creating and curating unique, handcrafted pieces that celebrate individuality and style. Our collections are designed for everyone who loves to express themselves through fashion.

2. How can I contact customer support?
You can reach our customer support team via email at hello@nadicaco.com or through our Contact Us page. We’re here to help!

Ordering & Shipping
3. How do I place an order?
Simply browse our collections, select your favorite pieces, and click "Add to Cart." Once you're ready, proceed to checkout to complete your order.

4. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and Shopify Payments.

5. How long does shipping take and costs?

Shipping Prices:

 

 

 

 

 

Domestic Shipping (Within Singapore) -

  • Free Standard Shipping: Delivery Time: 3-5 business days via local courier/Singpost
International Shipping -
  • Standard International Shipping:
  • Cost: $50
  • Delivery Time: 5-15 business days via international courier.
  • Express International Shipping:
  • Cost: $70
  • Delivery Time: 2-5 business days via express courier service.
  • Free Shipping:
  • Free shipping on orders over $150.

Important Notes

  • Shipping times are estimates and may vary based on location and courier service.
  • Customers are responsible for any customs duties, taxes, and fees imposed by their destination country. These charges are beyond our control and vary by location.
  • If you refuse delivery due to customs fees, we cannot issue refunds for the order.
  • Pre-order items will be shipped within 3-4 weeks
6. Can I track my order?

Yes! Once your order has shipped, you will receive a confirmation email with tracking information.

Returns & Exchanges
7. What is your return policy?
We accept returns within 7 days of delivery. Items must be unworn and in their original packaging.Customers are responsible for return shipping costs, and while you can return items to us, we do not provide return labels. Please ensure you use a tracking service for your return shipment so we can monitor its progress. Please visit our Returns page for more details.

8. Can I exchange an item?
Yes, exchanges are allowed for items of equal or lesser value. Please contact our support team to initiate the process.

9. Can I cancel my order?
Once an order has been dispatched, we do not accept cancellations. If you wish to return an item, please refer to our return policy for instructions on how to proceed.

Product Information
10. Are your products sustainable?
Absolutely! We prioritize sustainability by creating our jewelry in small batches and using eco-friendly materials whenever possible. Additionally, we ensure that our partners adhere to our sustainability standards, reinforcing our commitment to responsible practices throughout our supply chain. This way, you can feel good about your purchase knowing it supports both quality craftsmanship and environmental stewardship.

11. How should I care for my jewellery?
To keep your jewellery looking its best, avoid exposing it to harsh chemicals and store it in a cool, dry place. For detailed care instructions, please refer to our Care Guide.

12. Do your products contain any harmful materials?
Our jewellery is made with high-quality, hypoallergenic materials that are generally safe for sensitive skin. However, we advise customers to check their skin sensitivity, as we cannot control individual reactions. Some people may react differently to natural metals, so please take care when selecting your jewellery.

Product Questions
13. What if the item I receive is damaged?
If your item arrives damaged, please contact our customer care team immediately at hello@nadicaco.com. We will assist you in resolving the issue and getting a replacement or refund.

Discount Codes
14. Can I use a discount code with other promotions?
Discount codes cannot be combined with other promotions. They are for single use only and cannot be applied to sale items or shipping charges. Promotions are limited to specified dates and times.

15. Where can I find discount codes?
Follow us on social media or sign up for our newsletter to be the first to know about exclusive discount codes and promotions. You can also check our website for any current offers.

Pre-Orders
16. What does it mean to pre-order?
Pre-ordering allows you to reserve items before they are officially released. It helps us manage production efficiently and ensures you get the pieces you love!

17. Will I be charged immediately for a pre-order?
Yes, you will be charged at the time of your pre-order. Your items will be shipped within 3-4 weeks if not earlier.

Additional Questions
18. How can I stay updated on new arrivals and promotions?
Sign up for our newsletter at the bottom of our website to receive updates on new collections, exclusive offers, and more!

19. Do you offer gift wrapping or gift cards?
At the moment, we do not offer gift wrapping or gift cards. However, we are working on expanding our services to better serve our customers.

Need More Help?
If you have any other questions, feel free to reach out to us at hello@nadicaco.com. We're always here to assist you!